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Bookings, Payments & Cancellations

All weddings & events require a non-refundable $200 deposit to secure/book your wedding/event date.

Deposits are non-refundable under any circumstances. Final payment of balance is to be received approximately 2 weeks prior to your wedding/event date. After a non-refundable $200 deposit is paid to The Flower Lady, a one (60 minute) consultation with The Flower Lady may be arranged and booked in at no charge. This meeting is absolutely necessary to fully understand your wedding needs. If for any chances this meeting does not take place The Flower Lady reserves the right to cancel the service. Appointments may occur an consultation fee of $50.00 per hour. Delivery of your wedding flowers or completion of your wedding arrangements will only occur once final payment is made. Your wedding/event flowers will not be delivered unless final payment is made. Failure by the client to make the final due payment as per invoice due date is sufficient cause for The Flower Lady to cancel the service. By paying a $200 deposit, the client secures the services of The Flower Lady their wedding day/event. In the unfortunate chance that your wedding/event is cancelled, The Flower Lady requires a notice of 60 days from the client. All cancellations are to be made in writing from the client to The Flower Lady. On cancellation of your event before the (60) days notice; the client will be refunded all money paid, less the non-refundable $200 deposit amount, less any non-perishable items purchased on behalf of the client for their event (such as vases and ribbons.) Strictly no refunds are extended to the client on weddings/events cancelled within (60) days of their event, full and total amount of your invoice must be paid.

Flower Appearance, Hire Items & Installation Permissions

Refunds will not be given for minor changes in flower type or appearance. Due to circumstances out of our control, one or more of your desired flowers may be unavailable or unfit for use on the date of your wedding/event. In this instance, The Flower Lady will select an appropriate substitute, which is in strict keeping of the client’s visual style. Upon delivery or pickup the client assume all responsibility of the wedding flowers and other goods. Changes that effect the duties of the florist must be submitted in writing to The Flower Lady at least (4) weeks prior to their wedding date. The client is responsible for any items hired from The Flower Lady. All hired equipment such as frameworks, vases and glassware need to be returned to The Flower Lady within (4) days after the wedding/event. It is the responsibility of the client to ensure the safe return of all hired items to The Flower Lady charge based on replacement cost will be made for any equipment that is damaged or lost. It is the responsibility of the client to liaise with their wedding/event venues regarding the construction of floral installations and hired items that may cause damage. This includes but is not limited to items such as hanging installations on existing beams and structures. The responsibility remains with the client to seek permission on behalf of The Flower Lady to complete any hanging, suspended or other uncommon floral installations at any venue. The Flower Lady will not be held responsible or liable for any instances where work cannot be completed and achieved due to a lack of permission or safety at the venue.

Exclusivity, Advertising & Photography

The Flower Lady retain the right to photograph all finished work and use photographs of your wedding/event which may be used in self promotion, advertising, magazine submissions and other publications related to event advertising. The Flower Lady agree to hold of from posting any images to social media until after the wedding ceremony/event has begun. The Flower Lady shall be the exclusive florist providing flowers, floral arrangements and floral designs to the wedding